Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns and offer a full refund on all items within 30 days of the purchase date. To start a return, please contact our customer support.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website in the "Track My Order" tab or directly on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
How cold does the PlungeDirect Plunge get?
Our chiller is designed to cool water down to 40°F (4.4°C), giving you complete control over your cold plunge experience.
Can I use this with my bathtub or an existing plunge tub?
Yes! The PlungeDirect Plunge is compatible with bathtubs, stock tanks, and plunge tubs. Just connect it to your setup and start chilling.
How long does it take to cool the water?
Cooling time depends on your tub size and starting water temperature. On average, it takes 12–24 hours to cool 100 gallons to optimal cold plunge temperatures.
Is the PlungeDirect Plunge portable?
Yes! Our unit is compact and easy to move, making it great for both indoor and outdoor setups.
Does it require a pump?
Yes, our system includes a circulation pump to keep the water moving and maintain consistent temperatures.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time is typically 1-3 business days for processing and 3-6 days to ship via FedEx ground.
How much does shipping cost?
Shipping is free for a limited time with our current sale!
Do you offer free shipping?
Yes, we offer free shipping on all orders for a limited time!
Do you ship to P.O. boxes?
Unfortunately, we do not currently ship to P.O. boxes. Please use a valid residential or business address when placing your order.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing help@plunge-direct.com.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm CST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at help@plunge-direct.com.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at 30 N Gould St Sheridan, WY 82801.
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